A return policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Return policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.

All courses purchased on Downtown JB will be refunded if the course doest not meet the minimum pax limitation.

For whatever reason, if you are unhappy with a course, please let us know through the Contact Support. We're here to help.

Reasons for Denied Refunds

While our refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to instructors after the expiry date (first day of the course), so we will not process refund requests received after the refund window.

If all course content was downloaded before the refund was requested, the refund request may be rejected.

Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.